Shipping & Returns
Shipping is Always Fast (2 to 10 Business days, on average 4
** excludes Saturdays, Sundays and Statutory Holidays.
Orders are processed, packaged and ready to ship within 24hrs! All orders are processed from our state-of-the-art fulfillment center Either in Montreal or New Jersey, Monday - Friday at 5pm EST time. * Note items will ship from either center, depending on items ordered and availability.
****USA, Don’t Let The .realnet1 Throw You Off, We Ship YOU .. via Our New Jersey Warehouse, No Borders, No Customs, No Duties, No Hassles.
Shipping Will Always Be Discreet
All orders placed with Adult Toy World ship in plain, brown boxes or unmarked envelopes. The senders name on the shipping label is “Shipping Dept.”. Your parcel will be delivered to your door, community mail box or to any post office you choose.
Tracking Orders shipped
- We will issue A tracking number with the ability to trace your shipment online from start to finish
Returns & Replacements
Due to Canadian and US Laws, hygienic standards and the intimate nature of certain products; most items are not eligible for return or exchange.
All lingerie and undergarments, lubes, lotions, toy cleaners, bath and body products; as well as all adult toys and novelty items are final sale. Although we cannot offer any returns or exchanges for these items purchased, Adult Toy World is committed to 100% Customer Satisfaction.
Prior to processing and shipping your order 3XToys will inspect each item for quality assurance, including battery operated products. Only then will product ship.
Please read all included manufacturers user manuals to ensure proper use, cleaning and storage. If a product becomes defective with use, the issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.
In order for Adult Toy World to accept a return for damages caused during shipping, a customer service representative must first be contacted for approval. Please see “How To Return Damaged Shipments.” Please note that if any security sticker(s) have been cut, poked, ripped or removed, the item is not eligible to be returned.
Adult Toy World is not responsible for defects or damage caused by customer error. If a product becomes defective with use, any issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.
How to Return Damaged Shipments:
1) Carefully read the Returns & Replacements Policy to ensure the item(s) you would like to return are eligible.
2) Contact us at email@example.com for a RMA Number (return merchandise authorization number). Indicate the provided RMA# at the of your original invoice.
3) Once your return is received and inspected by the fulfillment centers, Adult Toy World will;
*Ship replacement item(s) OR Store Credit will be issued..
Unsuccessful Delivery Attempts
If your order is returned to one of our warehouses after an attempt to deliver has been made because of a wrongly supplied address, we will contact you to re-confirm the shipping address information you entered is correct. Once confirmed, we will co-ordinate a re-ship. If you fail to receive your order after the second delivery attempt and it is returned to us again, we will cancel your order you will be refunded minus all shipping costs and restocking fees of 20% will apply. Please order carefully to avoid confusion.
You can order 24/7/365 online using our easy and secure online ordering.
Payment & Security
Payment can be made by VISA, Mastercard and PayPal. All transactions take place over an SSL high-bit encryption server. Your credit card will be processed by Moneris, one of the world’s largest and most secure real-time credit card processors. We do not store credit card information on web site servers.
To ensure your privacy please note that all orders ship in plain brown boxes with the return address listed as. In addition, the charge on your credit card statement will be listed as realnet1
**Please be advised: Orders will be shipped with no Signature confirmation required for any Transaction. If signature is required, please advise us before placing order.